Privacy Policy

Last updated: April 24, 2025

1. Introduction

AppSubmit, Inc. ("AppSubmit.ai," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy ("Policy") explains how we collect, use, disclose, process, and safeguard your Personal Information when you access or use our website, applications, and related services (collectively, the "Services").

"Personal Information" means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household.

Please read this Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Policy. If you do not agree with this Policy, please do not access or use the Services.

We reserve the right to modify this Policy at any time. We will notify you of significant changes by updating the "Last Updated" date at the top of this Policy, sending an email to the primary address associated with your account, and/or posting a prominent notice within the Services. Your continued use of the Services after such modifications constitutes your acceptance of the revised Policy.

2. Information We Collect

We collect information about you in various ways when you use our Services:

2.1 Information You Provide Directly

We collect Personal Information that you voluntarily provide when you perform actions such as:

  • Registering for an AppSubmit.ai account.
  • Subscribing to paid Services.
  • Filling out forms or providing information within the Services.
  • Contacting customer support or communicating with us.
  • Participating in surveys or promotions.

The types of Personal Information collected may include:

  • Contact Data: Name, email address.
  • Account Data: Username, password (hashed), company name/details.
  • Billing Data: Billing address, payment method details (collected and processed securely by our third-party payment processors; we typically only receive confirmation of payment and partial card details for identification).
  • Credentials: API keys, tokens, or other credentials required to interact with third-party services like the Apple App Store Connect API or Google Play Developer API, which you provide for the explicit purpose of enabling the Services to function (e.g., submitting apps, retrieving statuses). We handle these credentials securely.
  • Communications: Content of your support requests or feedback.

2.2 Information Collected Automatically (Usage Data)

When you access or use our Services, we automatically collect certain information about your device and interaction with our Services:

  • Device Information: IP address, device type, operating system, browser type and version, unique device identifiers.
  • Usage Information: Dates and times of access, pages viewed, features used, clickstream data, time spent on pages, referring URLs, error logs, performance data.

2.3 Cookies and Similar Technologies

We use cookies (small text files stored on your device) and similar tracking technologies (like web beacons or pixels) to collect Usage Data, operate the Services effectively, enhance user experience (e.g., remembering login status), analyze performance, and potentially for marketing purposes (where permitted and with consent if required). You can usually manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use the collected information for the following business and operational purposes:

  • To Provide, Maintain, and Operate the Services: Deliver the core functionality, manage accounts, process app submissions via the provided credentials, process transactions, and ensure the Services operate correctly.
  • To Improve and Personalize the Services: Analyze usage patterns and trends to understand how users interact with the Services, identify areas for improvement, develop new features, and personalize your experience.
  • To Communicate with You: Send essential service-related communications (e.g., account verification, billing confirmations, technical notices, security alerts), respond to your inquiries and provide customer support. Subject to your preferences and applicable law, we may also send promotional or marketing communications.
  • For Security and Fraud Prevention: Monitor for suspicious activity, protect against unauthorized access, prevent fraudulent transactions, enforce our Terms of Service, and ensure the security and integrity of our Services.
  • To Comply with Legal Obligations: Fulfill legal requirements, respond to lawful requests from public authorities (e.g., subpoenas), and protect our legal rights or the rights of others.

4. How We Share Your Information

We do not sell your Personal Information. We may share your information only in the following limited circumstances:

  • With Service Providers: We share information with trusted third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., cloud hosting, payment processing, data analytics, email delivery, customer support tools). These providers are contractually obligated to maintain the confidentiality and security of your information and are restricted to using it solely for the purposes for which we disclose it to them.
  • To Facilitate App Submissions: As necessary to provide the core functionality of the Services, we transmit Your Content and required credentials (as provided by you) to the relevant app store platforms (Apple App Store, Google Play Store) according to their API requirements and at your direction.
  • For Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the Services, protect the personal safety of users or the public, or protect against legal liability.
  • Business Transfers: In the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your Personal Information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Services of any change in ownership or uses of your Personal Information.
  • With Your Consent: We may share your information with third parties for other purposes if we have obtained your explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect your Personal Information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include encryption, access controls, secure coding practices, regular security audits, and staff training.

However, no electronic transmission or storage system can be guaranteed to be 100% secure. While we strive to protect your Personal Information, we cannot ensure or warrant the absolute security of any information you transmit to us. If you believe your interaction with us is no longer secure (e.g., your account has been compromised), please contact us immediately.

6. Your Privacy Rights

Depending on your location (e.g., California, EEA, UK), you may have certain rights regarding your Personal Information under applicable data protection laws. These may include:

  • Right to Access: Request access to the Personal Information we hold about you.
  • Right to Rectification: Request correction of inaccurate Personal Information.
  • Right to Erasure (Deletion): Request deletion of your Personal Information, subject to certain exceptions.
  • Right to Restrict Processing: Request restriction of how we process your Personal Information in certain circumstances.
  • Right to Object: Object to the processing of your Personal Information in certain circumstances (e.g., for direct marketing).
  • Right to Data Portability: Request a copy of your Personal Information in a structured, machine-readable format.
  • Right to Withdraw Consent: If processing is based on consent, withdraw that consent at any time.
  • Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights.

To exercise these rights, please contact us using the details in the "Contact Us" section below. We may need to verify your identity before fulfilling your request. We will respond to your request within the timeframes required by applicable law.

7. Children's Privacy

Our Services are not directed to individuals under the age of 18 ("Children"). We do not knowingly collect Personal Information from Children. If you are a parent or guardian and believe your Child has provided us with Personal Information without your consent, please contact us. If we become aware that we have collected Personal Information from a Child without verification of parental consent, we will take steps to delete that information promptly.

8. International Data Transfers

Your Personal Information may be transferred to, processed, and stored in countries outside your own jurisdiction, including the United States, where data protection laws may differ. By using the Services, you acknowledge and consent to the transfer, processing, and storage of your information in the United States. If you are located in the European Economic Area (EEA), UK, or Switzerland, we rely on appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, for such transfers where required by law.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@appsubmit.ai